Returns
Swaps and faults
If a station arrives damaged or stops working, open your order on the seller's site — exchanges, refunds and warranty swaps run through it, following that seller's policy.
Two-minute check first
- Plug into the bundled adapter, not a computer.
- Take the phone out of a thick or wallet case.
- Peel off any shipping film on the pads.
Exchange
Seller order page
Start the swap there.
Refund
Seller order page
Under the seller's return window.