Replacements and warranty

Arrived damaged or stopped working

Open the order on the store you bought from and request an exchange or refund there — returns and warranty replacements follow that seller's policy.

Before you send it back

Try the original adapter, remove the case, and peel any transport film off the pads. Most chargers start working again after one of these.

Still stuck

Write to charge@rynd.pages.dev with the model and what the light does; we reply with the next step.